Refund policy

Due to the nature of our products, we have a NO REFUND/NO RETURN policy. Please be sure to read all the details before completing your purchase. If you have any questions please contact us via chat or email at info@shopheavenlyhair.com before purchasing.

If you have changed your mind regarding your order, you can cancel within 12 hours of placing your order and receive a full refund.

To request a return/refund within 12 hours of placing your order please contact us at info@shopheavenlyhair.com or via chat on our website. If your request is accepted, we’ll cancel your order, provide a full refund and not proceed with shipping.

You can always contact us for any question at info@shopheavenlyhair.com. 

 

Refund Process (BEFORE shipment)

We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

We are not responsible for any damages that occur during the shipping process but we can still help! Please reach out to us.

Unfortunately, we cannot accept returns on gift cards.